Coaching Agreement

Updated: 15 September 2026

About Studio20

Studio20, initiated by Marianne de Kuyper, is a space that becomes what you need it to be. A coaching room, a yoga studio, a writing atelier, or a quiet place to land.

The name is a playful wink to my birthday on September 20, and to the sparks of curiosity and creativity that shape my work. Coaching sessions take place in Dutch or English, online or in person.

I invite you to read this agreement slowly. If anything feels unclear, you are always welcome to ask. You can best reach me at hello@studio20.me.

What Coaching Is

According to the International Coaching Federation (ICF), coaching is a partnership with clients in a thought-provoking and creative process that inspires them to maximise their personal and professional potential.

At Studio20, coaching is a reflective and client-led process. You decide what you want to explore, the pace of the process and the actions you take. My role is to listen attentively, ask meaningful questions and support awareness, clarity and choice.

Coaching is not therapy and does not replace medical, psychological or psychiatric care. I do not diagnose or treat mental health conditions or trauma. You remain responsible for your own physical, mental and emotional wellbeing, as well as for your choices and actions.

How We Work Together

Coaching sessions are real conversations, whether online or in person. We work at your pace, with space to pause, reflect or name boundaries at any time.

Coaching is intentional and goal-oriented. Each session is connected to what you want to move toward. With your consent, I may reflect back what I hear, rephrase what you share or offer an observation. These reflections are always invitations, never advice. You are free to accept, decline or redirect the conversation at any moment.

The coaching process may evolve over time as your focus shifts. Outcomes cannot be predicted or guaranteed.

You are free to pause, reschedule or end the coaching process at any point. If something no longer feels aligned, I invite open and respectful communication so we can reflect together on next steps.

Roles and Responsibility

Coaching is a co-creation. Your role as a client is to engage honestly with your own process, show up to sessions, take responsibility for your choices and experiment with actions that support your desired direction. You are encouraged to name your needs, questions and boundaries so the coaching remains aligned and supportive.

My role as a coach is to create a safe, respectful and confidential space, listen attentively, ask thoughtful questions and support awareness and clarity in alignment with the ICF Core Competencies. These include ethical practice, establishing trust and safety, maintaining presence, active listening, evoking awareness and partnering with you to define meaningful next steps.

Coaching does not guarantee a particular result. The direction and outcomes of the coaching process depend on your own choices, actions and commitment.

Professional Background and Training

I hold a Level 1 certificate in coaching from the The Institute of Coaching Studies in Dublin, where I am continuing my studies toward a full Diploma (Level 1 + 2) in Coaching.

This training pathway is aligned with the International Coaching Federation (ICF) and leads toward the ICF ACC (Associate Certified Coach) credential, with the option to continue toward PCC (Professional Certified Coach). I do not yet hold an ICF credential and will apply for certification after completing the required training, coaching hours and assessment process.

Alongside this coaching training, I hold a somatic coaching microcertification via The Institute of Coaching Studies, and bring over 1,000 hours of training and practical experience from my background as a yoga teacher, including multiple yoga teacher trainings.

I also bring experience from several complementary fields, including work as an English language teacher, student counsellor and international student coordinator, having worked with individuals and groups in reflective, learning and wellbeing settings for many years.

These experiences shape the way I listen, reflect and stay curious in conversation. Coaching itself remains a dedicated and client-led process where your perspective, choices and direction lead the way.

Confidentiality and Notes

Everything you share in coaching is treated with respect and confidentiality, within legal limits. Personal information is not shared without your consent, except where legally required or in situations involving serious risk of harm.

To support continuity and professional reflection, I may take brief notes during or after sessions. These notes are for my personal use only and are stored securely.

Sessions are not recorded unless we explicitly agree on this in advance. If we agree to record a session, the recording is used to create a transcript which may support my professional reflection, preparation and development. Recordings and transcripts are kept private and are not shared with other people.

You can choose not to have a session recorded, or change your mind about recording at any time. Your coaching will not be affected by that choice.

With your permission, I may occasionally send a short follow-up message or email with reflections or questions to support the time between sessions. This may take place via email or agreed messaging platforms such as WhatsApp, Telegram or Signal. These check-ins are intended as additional support and do not replace coaching sessions or emergency care. They are always optional.

Practical Agreements

A coaching process usually consists of a series of sessions. The number, duration and frequency of sessions are agreed upon together in advance.

Sessions may take place online or in person, as agreed.

At the beginning of each session, we will decide what would be most useful to explore. We will leave some space at the end to reflect and close the conversation.

If concerns arise about the coaching process or practical arrangements, I invite open and respectful communication.

Payments and Cancellations

The agreed coaching fee is confirmed before we begin.

Unless otherwise agreed, payment is made in advance and must be received at least 24 hours before the scheduled session. A session is confirmed once payment has been received.

Coaching may be paid for by you, an employer or through an agreed exchange of services.

For packages or coaching journeys, payment terms and the number of sessions included will be agreed in advance.

Sessions already held remain payable. A session cancelled with less than the agreed notice period may also remain payable, as described below.

Cancellation or Rescheduling

Please give at least 48 hours' notice if you need to cancel or reschedule a session.

I allow one cancellation or rescheduling with less than 48 hours' notice during an agreed coaching journey. After that, a cancellation or rescheduling with less than 48 hours' notice counts as a session and is not refunded.

If you do not attend a scheduled session without notice, the session counts as a session and is not refunded.

If you need to cancel or reschedule, please let me know as soon as possible by email or our agreed messaging channel.

If I Need to Cancel Your Session

If I need to cancel or reschedule your session, I will offer you an alternative time. If we cannot find a suitable alternative, you can choose to receive a refund for that session.

Late Arrival

If you arrive late, the session will still end at the agreed time. The session cannot be extended to make up for time lost due to late arrival.

Ending the Coaching Relationship

Either of us can end the coaching relationship at any time.

If you have prepaid for sessions that have not yet taken place, the unused sessions will be refunded.

Sessions already held, or sessions charged under the cancellation policy, remain payable.

If possible, I encourage us to have a short closing conversation so we can reflect on the coaching process and bring the work to a clear close.

Refunds

Payments for sessions that have already taken place are not refundable.

If a session is cancelled with less than 48 hours' notice after the one agreed last-minute cancellation or rescheduling has already been used, the session fee is not refundable.

If a coaching package or journey ends before all prepaid sessions have taken place, the unused sessions will be refunded.

Any refund will be based on the value of the unused sessions within the agreed package or coaching arrangement.

Employer-Funded Coaching

When coaching is funded by an employer, all coaching sessions remain confidential.

The coaching process is guided by your own questions, goals and topics. You decide what you would like to explore during each session.

Unless we have explicitly agreed otherwise with you, I will not share the content of coaching conversations with your employer or another third party.

Communication Between Sessions

You are welcome to contact me between sessions for practical questions or to arrange appointments.

With your permission, I may also send an occasional reflection or question between sessions, as described above.

Messages or emails that require substantial coaching, preparation or discussion may need to be addressed in a coaching session rather than through messaging.

Professional Boundaries and Scope

Coaching is not therapy, counselling, medical treatment or psychiatric care.

If a situation falls outside the scope of coaching, I may recommend that you seek support from another appropriate professional.

You remain responsible for deciding whether coaching is appropriate for you and for any decisions or actions you take during or after the coaching process.

Further Reading (Optional)

Studio20 coaching is grounded in transparency, choice, and respect for your autonomy. You are invited to ask questions, name concerns, or seek clarification at any point in the process. Coaching is a collaborative relationship, and your sense of safety and clarity matter.

Further information about professional coaching standards and ethics can be found through:

• International Coaching Federation (ICF): www.coachingfederation.org

• European Mentoring and Coaching Council (EMCC): www.emccglobal.org

Consent

By booking or participating in coaching at Studio20, whether paid by you, an employer, or in kind, you acknowledge that:

✓ you understand what coaching is and what it is not
✓ you take responsibility for your own wellbeing, choices, and actions
✓ you understand that outcomes cannot be guaranteed
✓ you enter this coaching relationship willingly and with curiosity

This document outlines the Studio20 ICF-Aligned Coaching Agreement.

Studio20

Coaching by Marianne de Kuyper
Amsterdam (The Netherlands) · Artà (Mallorca)
hello@studio20.me · www.studio20.me